We’ve had quite a long working relationship with ARCO, looking after access control and intruder / fire alarm systems at their head office in Hull.
When we were asked by their estates department to look at putting together security systems that could be remotely managed; we provided a solution based around a Honeywell Galaxy control panel connected to an Emizon alarm transmitter. This allows us to remotely dial in and identify problems using Honeywell’s Remote Servicing Suite. Most problems are resolved on a first dial in; resulting in no waiting for an engineer to attend.
We can now offer remote servicing on other manufacturers control panels too, recent additions include Texecom and Aritech.